Terms of service

Effective Date: July 2026

Welcome to Rinova.

These Terms of Service govern your access to and use of the Rinova website, services, and products. By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or purchasing Rinova products.

1. About Rinova

Rinova is a sleepwear brand dedicated to providing comfortable, stylish, and thoughtfully designed sleepwear products for everyday relaxation and home living.

Our products are designed with attention to comfort, fit, fabric selection, and lifestyle needs. We aim to provide customers with sleepwear that combines practicality, quality, and modern design.

Please note that Rinova products are manufactured in our factory located in China, while customer orders are fulfilled and shipped from our US warehouse.

2. Website Use

By accessing the Rinova website, you agree to use our website only for lawful purposes.

You agree not to:

  • Use our website for fraudulent activities.
  • Attempt to interfere with website security or functionality.
  • Copy, reproduce, or misuse website content without authorization.
  • Provide inaccurate personal information when creating an account or placing an order.

Rinova reserves the right to restrict or terminate access to users who violate these terms.

3. Product Information and Availability

Rinova makes every effort to ensure that product descriptions, images, colors, sizes, and details displayed on our website are accurate.

However, customers should understand that:

  • Product colors may appear slightly different depending on screen settings.
  • Fabric texture and appearance may vary slightly due to manufacturing characteristics.
  • Measurements may have minor differences due to manual measurement methods.

As sleepwear products are designed for comfort and personal fit, customers are encouraged to carefully review product descriptions and size guides before purchasing.

Rinova does not guarantee that every product will meet every individual's personal preference regarding fit, style, or fabric feel.

4. Product Sizing and Fit

Sleepwear comfort depends on personal preferences, body shape, and preferred wearing style.

Customers are responsible for selecting the appropriate size based on the size information provided on each product page.

If you need assistance with sizing, please contact Rinova customer service before placing your order.

Rinova is not responsible for size selection errors made by customers; however, eligible items may qualify for exchange according to our Return & Refund Policy.

5. Orders and Account Information

When placing an order through Rinova, customers agree to provide accurate and complete information, including:

  • Name
  • Email address
  • Shipping address
  • Payment information
  • Contact details

Customers are responsible for reviewing order information before completing payment.

Rinova is not responsible for delays caused by incorrect or incomplete information provided by customers.

6. Order Acceptance and Cancellation

Submitting an order does not automatically guarantee acceptance.

Rinova reserves the right to:

  • Review orders before processing.
  • Cancel orders due to inventory issues, payment problems, suspected fraud, or incorrect pricing information.

If an order is canceled after payment has been received, Rinova will issue a refund according to the applicable payment process.

Customers who wish to cancel an order should contact Rinova as soon as possible. Cancellation requests cannot always be guaranteed once an order has entered processing or shipment preparation.

7. Payment Terms

All payments must be completed through available payment methods provided on the Rinova website.

Customers agree that:

  • Payment information provided must be accurate.
  • Customers must have authorization to use the selected payment method.
  • Additional verification may be required for certain transactions.

Rinova does not directly store complete payment card information.

8. Shipping and Delivery

Rinova currently provides shipping services within the United States, including all 50 states.

Orders are shipped from our US warehouse after processing.

Shipping times are estimates and may vary depending on:

  • Shipping carriers
  • Delivery location
  • Weather conditions
  • Holidays
  • Unexpected transportation delays

For detailed shipping information, please review our Shipping Policy.

9. Returns and Exchanges

Rinova wants customers to be satisfied with their purchase.

Eligible products may be returned or exchanged according to our Return & Refund Policy.

Generally:

  • Brand-new items are eligible for return.
  • Items that have only been tried on for size or fit may be eligible for return.
  • Products must remain in original condition.

For hygiene and quality reasons, items that have been washed, altered, damaged, or heavily worn may not be accepted.

10. Promotions and Discounts

Rinova may offer promotions, discounts, or special campaigns from time to time.

Promotion terms may include:

  • Valid dates
  • Eligible products
  • Minimum purchase requirements
  • Usage restrictions

Rinova reserves the right to modify or end promotional offers without prior notice unless otherwise required by law.

11. Intellectual Property Rights

All content on the Rinova website, including but not limited to:

  • Brand name
  • Logos
  • Product images
  • Text
  • Graphics
  • Website design

is owned by or licensed to Rinova and protected by applicable intellectual property laws.

Customers may not copy, reproduce, distribute, or use Rinova content without written permission.

12. Customer Reviews and User Content

Customers may provide reviews, feedback, photos, or other content.

By submitting content to Rinova, customers grant us permission to use such content for business purposes, including:

  • Website display
  • Marketing materials
  • Product improvement

Customers confirm that submitted content does not violate third-party rights or contain unlawful material.

13. Limitation of Liability

Rinova makes reasonable efforts to provide accurate information and reliable services.

However, Rinova is not responsible for:

  • Temporary website interruptions
  • Delays caused by third-party services
  • Events beyond our reasonable control
  • Differences caused by personal preferences regarding product fit or appearance

Nothing in these Terms limits rights that cannot be excluded under applicable laws.

14. Privacy

Your privacy is important to Rinova.

Personal information collected through our website is handled according to our Privacy Policy.

By using our website, you acknowledge and agree to the collection and use of information as described in our Privacy Policy.

15. Changes to These Terms

Rinova may update these Terms of Service from time to time due to changes in business practices, services, or legal requirements.

Updated terms will be posted on this page with a revised effective date.

Customers are encouraged to review these terms periodically.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact Rinova:

Brand Name: Rinova

Phone:
+1 929-922-6494

Email:
info@rinovasleep.com

Business Hours:
Monday – Friday
8:00 AM – 4:00 PM (New York Time)