Shipping policy

1. Shipping Overview

Thank you for choosing Rinova. We are committed to providing customers with reliable, transparent, and convenient shipping services.

At Rinova, our products are manufactured in our factory located in China. After production, inspection, and quality control, customer orders are shipped from our US warehouse.

To avoid any confusion, please note that our manufacturing location and shipping location are different:

Products are produced in our China factory.
Orders are fulfilled and shipped from our US warehouse.
Returns are processed through our US warehouse.

This shipping arrangement allows us to provide customers with a smoother and more efficient shopping experience.

2. Shipping Availability

Rinova currently provides shipping services within the United States.

We ship to customers located in:

All 50 U.S. states
Washington, D.C. (District of Columbia)

Our US shipping coverage includes residential and commercial addresses across the United States.

All orders are processed through our US warehouse and shipped from:

Rinova US Warehouse
58-12 Queens Blvd., Suite 2,
Woodside, NY 11377, United States

Please note that Rinova products are manufactured in our factory located in China. After production and quality inspection, products are transported to our US warehouse for inventory storage and order fulfillment.

3. Shipping Rates, Processing Time & Delivery Time

Rinova provides different shipping options based on order value.

The shipping fees, order processing times, and estimated delivery times are shown below:

Shipping Method	Order Amount	Processing Time	Estimated Delivery Time	Shipping Fee
Standard Shipping	Orders under $120	1–3 business days	5–10 business days after shipment	$6.88
Free Standard Shipping	Orders $120 and above	1–3 business days	5–10 business days after shipment	Free
Expedited Shipping	Orders $200 and above	1–3 business days	3–7 business days after shipment	$14.69

Shipping Fee Rules

Orders totaling $120 or more qualify for free standard shipping.
Orders under $120 require a shipping fee of $6.88.
Orders totaling $200 or more can choose expedited shipping for an additional shipping fee of $14.69.

Please note that delivery times are estimated and may vary due to carrier schedules, weather conditions, holidays, peak seasons, and other factors beyond our control.

4. Order Processing Time

After payment confirmation, your order will enter our processing procedure.

Most orders are processed within 1–3 business days.

The processing procedure includes:

Order verification
Product preparation
Quality inspection
Packaging
Shipment arrangement

Orders are processed during:

Monday – Friday

Orders placed on weekends or holidays will begin processing on the next available business day.

5. Delivery Time

Rinova provides delivery services:

Monday – Sunday

Once your order has been shipped, the carrier will deliver your package according to their delivery schedule.

After shipment, customers will receive a confirmation email with tracking information.

Please allow some time for tracking information to update after the package leaves our warehouse.

Actual delivery times may vary depending on:

Shipping carrier operations
Delivery location
Weather conditions
Holidays
Unexpected transportation delays

6. Manufacturing, Shipping & Return Locations

For transparency, Rinova clearly provides information about our manufacturing and shipping locations.

China Factory Address:

No. 12 Qingfang Middle Road,
Xinzhuang Town, Changshu City,
Jiangsu Province, China

US Warehouse Address:

58-12 Queens Blvd., Suite 2,
Woodside, NY 11377,
United States

All Rinova products are manufactured in our China factory.

All customer orders are shipped from our US warehouse.

All returns are processed through our US warehouse.

Before returning any item, customers must contact Rinova customer service to receive return instructions.

Please do not send returns directly to the China factory address unless specifically instructed.

7. Order Tracking

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Customers can use the tracking number to check their package status.

Please note that tracking information may require some time to update after shipment.