Privacy policy

Effective Date: July 2026

At Rinova, we respect your privacy and are committed to protecting the personal information you provide when shopping with us.

This Privacy Policy explains how Rinova collects, uses, stores, and protects your information when you visit our website, purchase our sleepwear products, contact our customer service team, or interact with our online services.

By accessing or using the Rinova website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide a secure and personalized shopping experience, Rinova may collect certain information from customers and website visitors.

Personal Information You Provide

When you place an order, create an account, contact us, or subscribe to our updates, we may collect information including:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Product preferences
  • Customer service communication records

This information allows us to process orders, provide customer support, and improve our services.

Payment Information

When you make a purchase through Rinova, payment information is processed securely by third-party payment providers.

Rinova does not directly store your complete payment card information, such as full credit card numbers or security codes.

Payment providers handle payment processing according to their own privacy and security standards.

Automatically Collected Information

When you browse our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website pages viewed
  • Time spent on our website
  • Referral source

This information helps us understand customer browsing behavior, improve website performance, and provide a better shopping experience.

2. How We Use Your Information

Rinova uses collected information for the following purposes:

Order Processing and Fulfillment

We use customer information to:

  • Process and confirm orders
  • Arrange product preparation and shipment
  • Provide order updates
  • Send tracking information
  • Handle returns, exchanges, and refunds

Customer Support

We may use your information to:

  • Respond to questions
  • Assist with sizing or product selection
  • Resolve order-related issues
  • Provide after-sales support

For a sleepwear brand, understanding customer needs helps us provide more suitable product recommendations and service.

Website Improvement

We use information collected from website activity to:

  • Improve website functionality
  • Analyze shopping trends
  • Optimize product displays
  • Improve customer experience

Marketing Communications

With your permission, Rinova may use your email address to send:

  • New product announcements
  • Sleepwear collection updates
  • Promotional offers
  • Special events or brand news

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email.

3. How We Protect Your Information

Rinova takes reasonable security measures to protect customer information.

We use appropriate technical and organizational safeguards to help protect personal information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

Although we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

4. Sharing of Information

Rinova does not sell, rent, or trade customers' personal information.

We may share limited information only when necessary to provide our services, including:

Service Providers

We may share information with trusted third-party providers that help us operate our business, such as:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Customer service platforms
  • Email service providers

These providers only use information necessary to perform their services.

Legal Requirements

Rinova may disclose information if required by law, legal process, or governmental request.

5. Cookies and Tracking Technologies

Rinova uses cookies and similar technologies to improve website functionality and shopping experience.

Cookies help us:

  • Remember customer preferences
  • Keep shopping carts available
  • Understand website usage
  • Improve website performance
  • Provide more relevant content

You may adjust your browser settings to control or disable cookies. However, some website features may not function properly without cookies.

6. Third-Party Services

Our website may contain links or integrations with third-party services.

These third parties may collect information according to their own privacy policies.

Rinova is not responsible for the privacy practices of external websites or services.

We encourage customers to review the privacy policies of third-party providers before sharing personal information.

7. Data Retention

Rinova keeps personal information only for as long as necessary to:

  • Complete transactions
  • Provide customer service
  • Maintain business records
  • Meet legal obligations
  • Improve our services

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

8. Children's Privacy

Rinova does not knowingly collect personal information from children under the age required by applicable privacy laws.

Our website and products are intended for customers who can legally make purchases online.

If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

9. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

  • Requesting access to your information
  • Requesting correction of inaccurate information
  • Requesting deletion of certain information
  • Opting out of marketing communications

To make a privacy-related request, please contact Rinova using the information below.

10. Changes to This Privacy Policy

Rinova may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with the revised effective date.

We encourage customers to review this Privacy Policy periodically.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Brand Name: Rinova

Phone:
+1 929-922-6494

Email:
info@rinovasleep.com

Business Hours:
Monday – Friday
8:00 AM – 4:00 PM (New York Time)